Is it safe to install a Shopify app from a small or independent developer?
Yes, with the same care you'd apply to any app. What matters isn't the size of the developer but what the app does with your store: which permissions it requests, whether it's transparent about data, and whether it has working support. Every app on the Shopify App Store goes through Shopify's review process regardless of who built it. With Noomua, each app requests only the permissions its specific job requires, and what it does with them is described plainly - you can read exactly what an app accesses on its install screen before you approve anything.
What data can a Shopify app access, and how do I check?
When you install any Shopify app, it requests specific permission "scopes" - reading or writing products, inventory, locations, and so on. Shopify shows you the full list on the install screen before you approve, and you should read it. The principle to look for: an app should only request what its job requires. Some jobs need write access - an app that updates your listings or inventory has to write to them - while others only read. Noomua apps request only the scopes each one needs, and they don't collect personal information about your shoppers (names, emails, addresses), just the store and product data required to do their job.
Will I still be charged after I uninstall a Shopify app?
This is a common point of confusion. Uninstalling an app stops future billing cycles, but any charge already issued for the current billing period can still appear on your Shopify invoice - app charges are billed through Shopify, and a charge that's already been generated doesn't automatically reverse. Refunds for a current-period charge are at the developer's discretion. If you're unsure about a charge after uninstalling a Noomua app, contact us and we'll sort it out.
How do I cancel a Shopify app subscription?
To fully cancel, you uninstall the app from your Shopify admin under Settings > Apps and sales channels. Important: changing your plan to "Free" inside an app, or canceling on a developer's own website, does not stop Shopify billing on its own - the subscription is tied to the app being installed. Uninstalling is what ends it. Once uninstalled, no new charges are created.
What happens to my data when I uninstall an app?
When you uninstall, the app's access to your store is cut off immediately - its access token is invalidated right away. Your settings and data are then kept briefly (around 48 hours) so that if you reinstall, you don't have to set everything up from scratch. After that window, Shopify triggers a redaction step and your store data is permanently deleted. If you'd rather not wait, you can email hello@noomua.com and we'll delete everything immediately.
Who builds Noomua's apps?
Noomua is an independent software studio run by Stefan, a developer who builds focused, single-purpose Shopify apps. It's a small operation by design - which means the person who writes the code is also the person who answers your support email. You're not routed through a call center.
Why does Noomua make several small apps instead of one big one?
Because an app that tries to do everything usually does most of it poorly. Noomua's approach is one app, one job, done well - a low-stock alert tool that's excellent at alerting, a 3D viewer that's excellent at 3D, rather than a bloated suite where half the features go unused. You install only what you need, you pay only for what you use, and each app stays simple enough to actually be good at its one thing.
Are Noomua apps free? Is there a free plan?
Each Noomua app has a free tier so you can try it on your real store before paying anything. The free plans are genuinely usable, not just trials - they have limits (on volume, or on advanced features), and paid plans lift those when you need more. No credit card is required to start on a free plan.
Do Noomua apps sell or share my store data?
No. Noomua apps don't sell your data or share it for advertising. An app accesses your store data only to do its job - an alerting app reads inventory to send you alerts, for example - and shares it only with the named infrastructure providers required to run the app (such as Shopify, the database host, and the email-delivery service). Each app's privacy policy lists exactly what it collects and which providers it uses.
How do I get support, and who do I contact?
Email hello@noomua.com. Because Noomua is a small studio, support goes straight to the person who builds the apps - not a ticket queue. If something's broken or you have a question about how an app works, that's the fastest way to reach us.